General Shop Questions
- How do I load digital downloads on my iPad?
- What are your return, refund, and cancellation policies?
- Do you offer bulk discounts or sell products at a wholesale price?
- I would like to order a print in your shop in a size that’s not offered. Is that possible?
- If I contact you with additional questions, when can I expect a response?
Custom Work – For Individuals
- Do you accept custom orders?
- What is your custom order turnaround time?
- Can you recreate something I saw on Pinterest?
- I would like a design painted on wood or canvas. Can you do that for me?
Businesses & Ministries
- I would like to carry your items in my shop. Where can I purchase your items wholesale?
- Do you ever do contracted work for companies?
- Do you license your products or designs?
- Do you make donations to fundraisers?
Shipping and Manufacturing
- When will my order ship?
- My package hasn’t shown up. Can you resend my order?
- My package is marked “Delivered” on the tracking site, but my package isn’t here!
- What services do you use for shipping and how do you go about packaging?
- Where do you get your products manufactured?
- Do you have any online lettering courses?
General Shop Questions
How do I load digital downloads on my iPad?
For step-by-step instructions downloading digital files from Etsy, watch this video. For step-by-step instructions downloading digital files from Creative Market, go back to the listing you purchased from and read the detailed instructions written in the listing description. If you follow my instructions carefully, you shouldn’t have any issues!
If you’re still confused I usually suggest finding a tech-savvy friend or family member to help! There’s only so much more help I can offer via email, but I am willing to further assist you! If you think your issues are related to a technical difficulty beyond your control, send me an email and I’ll get back to you within two business days to figure out how to resolve the issue.
If you need additional help after you’ve downloaded, I provide helpful tutorials for each digital product on my YouTube channel to help you get started.
What are your return, refund, and cancellation policies?
Contact me within 3 days of delivery to exchange items and send items you are exchanging back within 7 days of delivery. I do not accept returns or offer store credit. You can request to cancel your order any time before the order has been shipped. Digital downloads, custom, and personalized orders cannot be canceled, refunded, or exchanged at any time.
Do you offer bulk discounts or sell products at a wholesale price?
WHOLESALE: If you would like to order my products at the wholesale price, check out my wholesale shop on Faire. If you are unfamiliar with Faire, visit their site for more information.
BULK DISCOUNTS: If you would like to order products in bulk and are not purchasing as another business owner, I can sometimes offer discounted prices. Please contact me via Etsy to let me know which product(s) you are interested in and how many.
I would like to order a print in your shop in a size that’s not offered. Is that possible?
Usually! I can offer designs in a variety of sizes. Please contact me through Etsy about these requests. Please keep in mind, these orders generally cost more than other prints on my shop since they aren’t created in bulk.
If I contact you with additional questions, when can I expect a response?
I typically respond within 2 business days of receiving your message and only check and respond to emails and Etsy convos between 9am-5pm CST Mon-Fri.
Custom Orders – For Individuals
Do you accept custom orders?
Yes! However, I do not accept all orders – it really depends on the project and my availability. Please keep in mind pricing is much different when ordering something custom made. I charge a flat fee up front based on my hourly rate and how much time I estimate a project will take me to complete.
Please visit my custom work page to see what kinds of projects I specialize in creating.
Without proper permissions, I do not letter any copyrighted material, such as movie, TV show, or book quotes, and I do not letter quotes from individuals who are alive or have been deceased for less than 100 years. The only modern Bible translation I have permission to use is the ESV. I cannot legally use the NIV, NLT, MSG, or other modern translations.
Contact me through Etsy and I’ll be happy to discuss your specific ideas!
What is your custom order turnaround time?
This will vary from order to order. For most orders, I tell people it takes 2-3 weeks to finish custom orders. Keep in mind, prompt communication helps greatly in getting orders completed on time (and sometimes early!). I generally respond very quickly to clients who have open custom orders so I can get orders finished promptly.
Can you recreate something I saw on Pinterest?
I will not copy something by another maker. I suggest tracking down the original maker and contacting them about creating a piece for you. If you are unable to get ahold of the original maker or they are unable to take your order, I will be happy to look at pictures as inspiration and come up with a similar, but unique design to fit your desires/needs.
I would like a design painted on wood or canvas. Can you do that for me?
I love creating beautiful work that I am confident and proud to present to my clients. I have not had a lot of practice with painting on wood and canvas, so I generally do not take on orders where I have to do so.
Businesses & Ministries
I would like to carry your items in my shop. Where can I purchase your items wholesale?
Do you ever do contracted work for companies?
Yes! I have worked with and am currently working with several companies at different capacities. Please email me with more information about the company you work for and your specific ideas.
Do you license your products or designs?
Yes! Please email me with more information about the company you work for and which designs or products you are hoping to license. Check out my portfolio to see what types of designs I license and what companies I have worked with.
Do you make donations to fundraisers?
I do not make monetary donations to fundraisers as a business, but will occasionally donate a products from my shop. I get asked this question pretty frequently, so I typically only donate to local charities and ministries I am familiar with. If you’d like to reach out, please email me with detailed information about the cause you are raising funds for.
Shipping and Manufacturing
When will my order ship?
Orders ship within 1-5 business days. I typically ship Tuesdays and Fridays. Digital downloads are in the email you received immediately after purchase (check your junk folder if you aren’t seeing it). (Etsy only: You can access your downloads in your Etsy account at all times.)
My package hasn’t shown up (or it has, but it’s damaged). Can you resend my order?
Unfortunately, on very rare occasions packages are significantly delayed or damaged. I make sure all orders are packaged carefully before shipping. But once they are dropped off at the post office, I have no control over what happens once the packages are in the hands of USPS. At that point, I only have access to the same information as customers do through USPS tracking numbers.
If your package doesn’t show up by the expected delivery date, I will only send a replacement if it hasn’t shown up five weeks after the expected delivery date. I do not consider a package officially lost until that point.
If you believe your order was damaged in transit, please email me a photo of the damage.
Being a small, one-woman shop, I cannot afford to ship replacement orders unless I know for sure they are damaged or lost in the mail. However, rest assured, since opening my shop in 2016, I can count on one hand the number of packages that have arrived damaged or never showed up.
My package is marked “Delivered” on the tracking site, but my package isn’t here!
Unfortunately, every now and then this happens with some orders and in my experience, the packages usually turn up! If your package was marked “delivered” and didn’t show up, there are a few things you should do. Double check the shipping address on the order, check your mailbox, porch, screen door, side door, foyer, or wherever else a mail carrier might leave a package. Still no package? Wait a week and if the package still hasn’t been delivered, contact or visit your local post office and explain the issue to them.
I am not responsible for lost or stolen packages and always recommend making sure you, someone you live with, or a neighbor is there to receive your package.
What services do you use for shipping and how do you go about packaging?
I ship through USPS and order recyclable packaging through Uline.
If you’re an online shop owner in need of some help in this area, I highly recommend listening to episode 11 from one of my favorite podcasts, Creative Biz Rebellion. Practically everything I’ve learned from shipping has been from Kelly and Caroline and episode 11 is a great starting point for anyone looking for great info on shipping products!
Where do you get your products manufactured?
I do all of the designing for my shop and many of my products are created in-house, but I do not share specifics on where my outsourced products are manufactured. All the products in my shop are made in the USA, with the exception of some enamel pins.
Do you have any online lettering courses?
I do not have any online courses, but feel free to check out my YouTube channel for short, helpful tutorials using my digital products.