General Order Questions
- What are your return, refund, and cancellation policies?
- How do I load digital downloads on my iPad?
- Do you sell your products wholesale or offer bulk pricing?
- I would like to order a print in your shop in a size that’s not offered. Is that possible?
- Do you accept custom orders?
- When I message you with a question or custom order request, when can I expect a response?
- What is your custom order proofing process?
- What is your custom order turnaround time?
- Can you recreate something I saw on Pinterest?
- I would like a design painted on wood or canvas. Can you do that for me?
Shipping and Manufacturing
- What services do you use for shipping and how do you go about packaging?
- Where do you get your products manufactured?
- Do you have any online lettering courses?
General Order Questions
What are your return, refund, and cancellation policies?
RETURNS & REFUNDS: Contact me within 3 days of delivery to return items. Customers are responsible for return shipping costs and must ship orders back within 7 days of delivery. Items must be returned to me in the condition they were sent to qualify for a full refund. Custom or personalized orders, digital downloads, and items on sale cannot be returned or refunded.
CANCELLATIONS: You can request to cancel your order any time before the order has been shipped. The earlier the better, though! Depending on when you order, you might have a few days or less than an hour to request a cancellation. Digital downloads cannot be canceled. Custom or personalized orders can be canceled before the order is complete, but customers will not receive a full refund. Custom and personalized orders cannot be cancelled after the order is complete, even if the order has not yet shipped.
How do I load digital downloads on my iPad?
For step-by-step instructions downloading digital files from Etsy, watch this video. For step-by-step instructions downloading digital files from Creative Market, go back to the listing you purchased from and read the detailed instructions written in the listing description. If you follow my instructions carefully, you shouldn’t have any issues!
If you’re still confused I usually suggest finding a tech-savvy friend or family member to help! There’s only so much more help I can offer via email, but I am willing to further assist you! If you think your issues are related to a technical difficulty beyond your control, send me an email and I’ll get back to you within two business days to figure out how to resolve the issue.
If you need additional help after you’ve downloaded, I provide helpful tutorials for each digital product on my YouTube channel to help you get started.
I would like to order a print in your shop in a size that’s not offered. Is that possible?
Of course! I can offer designs in a variety of sizes. Please contact me through Etsy about these requests. Please keep in mind, these orders generally cost more than other prints on my shop since they aren’t ordered/created in bulk.
Do you sell your products wholesale or offer bulk pricing?
If you would like to order a product in bulk and are not purchasing as another business owner, I can sometimes offer discounted prices. Please contact me via Etsy to let me know which product(s) you are interested in and how many.
Do you accept custom orders?
Absolutely! However, I do not accept all orders – it really depends on the project and my availability, but do not hesitate to contact me. Things I am happy to letter for you:
- Original poems/quotes, Bible verses (ESV or KJV)
- Short phrases
- Logos, your business name/slogan
- Any quotes in the public domain. (A good rule of thumb, if it’s more than 100 years old, you’re good to go!)
Without proper permissions, I do not letter any copyrighted material, such as movie, TV show, or book quotes, and I do not letter quotes from individuals who are alive or have been deceased for less than 100 years.
Contact me through Etsy and I’ll be happy to discuss your specific ideas!
When I message you with a question or custom order request, when can I expect a response?
You will receive a response within 2 business days of sending your message. My business hours are slightly different than the average 9-5er, so here they are:
Sun – Mon: Unavailable
Tues – Sat: 9 AM – 5 PM
What is your custom order proofing process?
This varies from order to order. But, with all orders, I start by sending a sketch/first draft for you to approve. Once I receive your response, I will either send you another draft or get to work on the final. Many of my customers like to be surprised and wait to see the final until they receive it in the mail, but I will always give you the option to see it before finalizing and shipping or not. Just keep in mind, there are no returns, exchanges, or refunds on custom orders!
What is your custom order turnaround time?
This will vary from order to order. For most orders, I tell people it takes 2-3 weeks to finish custom orders. Keep in mind, prompt communication helps greatly in getting orders completed on time (and sometimes early!). I generally respond very quickly to clients who have open custom orders so I can get orders finished promptly.
Can you recreate something I saw on Pinterest?
Unfortunately, I cannot copy something by another maker, but I am happy to look at pictures as inspiration and come up with a similar, but unique design to fit your desires/needs.
I would like a design painted on wood or canvas. Can you do that for me?
I love creating beautiful work that I am confident and proud to present to my clients. I have not had a lot of practice with painting on wood and canvas, so I generally do not take on orders where I have to do so. You can still email me with your request and if I feel like I can create a quality piece for you, I will. But, just know this is generally not the case.
Shipping and Manufacturing
What services do you use for shipping and how do you go about packaging?
I ship through USPS, purchase all my labels directly through Etsy, and order the majority of my packaging through Amazon. I make sure all of my items are packaged well so they’ll arrive safely, but I also love making each package look like a present for the buyer, so I stamp each box/envelope with my logo, place prints and books in cute paper bags, and oftentimes include little freebies in each package. I appreciate every order that comes in and this is my way of showing each customer how much I appreciate his/her business!
If you’re an online shop owner in need of some help in this area, I highly recommend listening to episode 11 from one of my favorite podcasts, Creative Biz Rebellion. Practically everything I’ve learned from shipping has been from Kelly and Caroline and episode 11 is a great starting point for anyone looking for great info on shipping products!
Where do you get your products printed/manufactured?
I do all of the designing for my shop, but I have quite a few production partners.
I do my best to get products manufactured locally when possible. Currently, all my prints and books are printed in Minnesota. All my foiled prints are done in-house, by yours truly!
All stamp manufacturing and wood engraving are taken care of through a small business in located in Missouri that specializes in creating high quality, hand assembled stamps.
I order all my pins through a company that offices in California and specializes in creating the highest quality enamel pins on the market. However, all manufacturing is taken care of overseas.
Do you have any online lettering courses?
I do not have any online courses, but feel free to check out my YouTube channel for short, helpful tutorials. If you are looking for something more in-depth and don’t mind learning from another fabulous instructor, I can offer you 2 free months of Skillshare! Click HERE for more info.